JoustLaunching 2018

FAQ

What is Joust?

Joust is an all-inclusive toolkit to help freelancers and entrepreneurs run their businesses. Our primary features include: incorporating your business, invoicing and real-time payments processing, invoice insurance (to protect your bottom line from “flaky” clients), account analytics, and a way to connect with others on Joust to grow your professional network.

Who can use Joust?

Any small business, entrepreneur, and/or freelancer can use Joust.

Why should I use Joust?

It's simple: With Joust you get the same benefits and protections as a major corporation. How so? 1. Incorporation provides you with the low tax bracket designated for businesses. 2. You can collect payments immediately from your clients the moment payment is remitted to you. No delays waiting several business days for the bank to clear the transaction. 3. You can insure your invoices. That means if a client is delayed in payment or completely ghosts on you, Joust has you covered - we insure your invoices up to $10,000.

Where can I use Joust?

During our pilot run, Joust can be used exclusively in the United States. Hang tight, though, because Joust will offer up services globally upon the completion of our pilot.

How long does it take to set up an account?

Account set-up times vary. But we find that most can complete all incorporation and Joust account set-up in under an hour.

What documents do I need to set up an account?

Although we do not collect any documents, you'll need to answer several questions to confirm your identity and your business' legality.

Is it safe?

It sure is! Joust relies on the most modern encryption and security tools to provide optimal protection to our clients. Please review further safety tips below to learn what steps you can take to protect your professional digital assets.

How much does it cost?

There is no charge to open a Joust account and we do not have any hidden fees. When your customers pay you with a credit card we add 2.9% + $0.30 per transaction. If your customers decide to pay via ACH, also known as a bank transfer, we charge 1% per transaction. If you decide to insure your invoice, there's an upfront fee that will vary between 0.20% to 2% per invoice dependent on the risk profile of your customer and your history with Joust.

Customer Safety

What is Identify Theft?

Identity theft occurs when someone uses your name or personal information, such as your Social Security number, driver's license number, credit card number, telephone number or other account numbers, without your permission. Identity thieves use this information to open credit accounts, bank accounts, telephone service accounts, and make major purchases—all in your name.

How Does Identity Theft Happen?

Identity theft commonly begins with the loss or theft of a wallet or purse. However, there are many other ways that criminals can get and use your personal information in order to commit identity theft. The following are some examples:

What is Phishing?

Phishing (pronounced "fishing") refers to fraudulent communication designed to deceive consumers into divulging personal, financial or account information. Phishing e-mails continue to be prevalent for individuals and companies. Spoofing well-known companies, these e-mails ask consumers to reply, or "click" a link to a fraudulent web page that will ask for personal information, such as their credit card number, Social Security number or account password. These fraudulent e-mails are often difficult to identify but there are some techniques you can use to protect yourself. Below are some examples:

What should I do with E-mail Greetings?

Always be suspicious of e-mails that do not greet you by name. While not impossible, it is more difficult and costly for phishers to associate an e-mail address with the e-mail owners name on a mass scale. Because of this, phishing e-mails most often are addressed generically like "Dear Customer" or "Dear Account Holder."

What should I do with pushy emails?

Phishing e-mails often try to create a false sense of urgency intended to provoke the recipient to take immediate action; for example, phishing e-mails frequently instruct recipients to "validate" or "update" account information or face cancellation. Be very cautious of any e-mail asking you to update sensitive information particularly if it has a generic greeting (see above).

Should I open links in E-mails?

Nearly every commercial e-mail today contains a "link to a website," or website address (URL). Links are used by business as a convenience for their customers to help them easily find information the customer is looking for. Unfortunately, phisher's also use links to drive customers to "fake" or "spoofed" websites. Look for the warning signs outlined above (generic greetings, sense of urgency). If you are suspicious of the e-mail, do not click on any links contained in it. Instead, go to the website by using your "favorites" if you have it saved, or type the website's URL directly into your browser.

What Should You Do If You Suspect an E-mail Is a Phishing Attempt?

If you are suspicious of an e-mail you receive, you should forward the e-mail to the legitimate company being impersonated. Today, most financial institutions have an e-mail address where you can forward the suspicious e-mail.

If you receive an e-mail claiming to be from Joust that you believe to be suspicious, please forward the e-mail to support@joustbank.com. We will review the e-mail and take appropriate action.

Phone Phishing (also called "Vishing") is another way fraudsters try to collect sensitive information from you. In this type of fraud, the fraudster will either contact you by telephone or send you a fake e-mail and ask for you to respond by telephone

What Should You Do If You Supplied Sensitive Information over the Phone to a Suspicious Party?

If you have already responded to a suspicious caller with your account information and you believe it to be fraudulent, please contact Joust immediately by calling our support line.

Dumpster Diving occurs when criminals physically go through your trash receptacle in an effort to find information you discarded.

How Does Joust Protect My Account?

Joust goes to great lengths to protect your account from fraudulent use. Below are some examples of the ways we protect you from online fraud.

Monitoring Your Account for Suspicious Transactions

Joust has sophisticated monitoring systems and controls in place to detect fraudulent activity and protect your accounts from misuse.

Irregular Account Activity Alert

If we detect a questionable transaction on your account, we will contact you to verify its legitimacy and may request supporting documentation.

Tokenizing your financial information

We do not store your financial info and instead use encrypted tokens to conduct transactions at authorized locations. Your credit card and bank information is stored in our partner financial institution.